This is an opportunity to hone your skills in a B2B telephone sales environment. Working in collaboration with other teams and divisions, you’ll manage a portfolio of customers to maximise new revenue opportunities, retain and grow existing revenues and deliver key initiatives.
Some of our contact centre roles
You’ll build robust relationships with customers and prospects to provide a highly personalised service across a range of communication channels. In particular, you’ll make sure every customer knows that nothing is too much trouble.
We’ll support you to develop a deep understanding of your client’s products and services as well as the company’s values so that you can play your own part in creating a true brand experience.
This role is all about helping clients to win new business. That means making contact with key decision makers across different businesses and then selling them products and services on behalf of your client. You’ll have account management responsibility for any businesses you bring on board.
It’s a role that will see you working on your own initiative as well as inspiring best practice across the wider team.
Working within a lively contact centre, you’ll have meaningful interactions with our clients’ customers to deliver world-class service over email, social media, webchat and the telephone. If a customer has an issue, you’ll use a consultative approach to get to the bottom of it and deliver a bespoke solution that meets or exceeds their expectations. Everyone within the team is empowered to add value to our clients – and to CPM.